Return Refund Policy

Return & Refund Policy

Last updated: 13 October 2026

We want you to be happy with your order. If something is wrong with it, this policy explains what we will do.

1. What Can Be Returned

Items can be returned within 7 days of delivery if they are:

• Damaged — torn, stained or broken on arrival
• Wrong — a different product from the one you ordered
• Defective — a manufacturing defect

For any other reason (for example, a size change), email us and we will try to help, subject to stock availability.

2. How to Start a Return

Email us at shop@generalknowledgequestions.in. within 7 days of delivery with:

• Your order number (for example, Order #557)
• What is wrong with the item
• Clear photos showing the damage, defect or wrong item

We will confirm whether the return is approved and arrange a pickup of the item.

3. Condition of Returned Items

Returned items should be unused and in their original condition, with tags and packaging where possible.

4. Refunds (COD Orders)

Once the returned item is received and checked, refunds for Cash on Delivery orders are sent by bank transfer or UPI within 7 working days. We will ask you for your bank/UPI details after the return is approved. No refund is given for items that are used, damaged by the customer, or returned after the 7-day window without approval.

5. Exchanges

If you need a different size, email us within 7 days of delivery. We will arrange an exchange subject to stock availability.

6. Cancellations

You can cancel your order before it is dispatched by emailing us with your order number. Once an order has been dispatched, it cannot be cancelled — but you can return it under this policy after delivery if it is damaged, wrong or defective.

7. Questions

For anything about returns, exchanges or refunds, write to us at shop@generalknowledgequestions.in.